Support

Support

A dynamic global platform backed by outstanding multi-lingual client support services

Support Services


Service Excellence

Service excellence is fundamental to running ‘Software as a Service’. At MessageLabs we recognize the special requirements of SaaS and have built the whole organization to deliver the best user experience.

Global Client Support

Not all support is the same. MessageLabs clients know that should they need support, our Global Client Support Team will deliver a superior service.

Service Levels

If the service you buy does not have a strong Service Level Agreement, what are you paying for? MessageLabs services have some of the strongest SLAs in the industry so you get the most value for money from our services.

Existing Clients


Technical Support Numbers

Clients can contact our 24x7 support team on the following numbers:

EMEA:+ 44 (0) 870 850 3014

Americas: +1 866 807 6047

Asia/Pacific: +852 2111 3658

Australia: +1 800 088 099

New Zealand: 0800 449 233

Email: support@messagelabs.com

ClientNet

MessageLabs clients can log in to ClientNet and manage their MessageLabs service or gain additional support.

If you have lost or forgotten your login details for ClientNet, email

clientservices@messagelabs.com.