MessageLabs Hosted Email Continuity- Email Failover Service for High Availability
MessageLabs Hosted Email Continuity service guards against the disruption and data loss that can result
from an email outage. Providing you with an on-demand failover system when your primary email server
fails or requires maintenance, the service allows email users to continue sending and receiving emails with
minimal interruption.
Why use MessageLabs Email Continuity Service?
Our Email Continuity service provides a fully managed back-up email system and is easily administered
from a web console. The service enables your email to remain fully functional whether your primary
system has failed or it’s offline for maintenance, regardless of where your users are located.
| Challenge |
Hosted Continuity |
Benefit |
| Maintaining continuous email access during a server outage |
Enhances disaster recovery and continuity planning and can be activated in minutes |
Email traffic continues to flow in and out of the organisation |
| Minimising business disruption |
Email, corporate directories, user accounts, contacts, calendars, and distribution lists are available |
Users can continue to work and maintain productivity over email |
| Reducing the costs of your existing email recovery system |
A managed service billed on a predictable monthly fee |
Requires little or no capital investment and no dedicated staff, simplifying costs of duplicating, scaling and maintaining back-up systems |
| Performing maintenance on your email system |
Partial failovers can be activated for groups of users |
Allows maintenance schedules to be planned more easily |
As with all MessageLabs products, our hosted Email Continuity service includes
24x7x365 support.
Email Continuity Service- How it works
Our hosted Email Continuity service continuously synchronises email in-boxes, calendars and contact lists so
that when you need to turn the service on, users have access to their email tools. The service incorporates
multiple security layers that meet the requirements of some of the most regulated and risk-conscious
organisations.
- When your primary system is operating normally, the back-up system receives a copy of every email
- When you need to activate the system (by phone or through a web console), you can select specific mailboxes, users, or groups
- Outlook or Lotus Notes client, web browser and BlackBerry devices are automatically and seamlessly connected to the back-up system
- All activated users have access to email, contact lists and calendar entries
- When the primary system is restored, all internal and external email communications during the outage automatically migrate back to the email server with all data intact. You can prioritise the order in which servers, storage groups or mailboxes are synchronised.
Getting started
MessageLabs Email Continuity Service supports Microsoft Exchange and Lotus Domino mail servers and also
offers Blackberry integration. The service is charged by mailbox.
Our Email Continuity Service can be combined with our other services for increased
Email Security.
Other service options include Email Content Control, Email Encryption, and Email Archiving that can be
easily added on to the service, providing greater levels of protection to meet your organisation’s email
security needs.