Email Continuity Service
MessageLabs Email Continuity service helps you maximize email availability and guard against the disruption and data loss that can result from an email outage. Providing you with an on-demand back-up system that kicks in seamlessly when an outage occurs, the service allows email users to continue sending and receiving messages through Outlook, Lotus Notes, web browser, or BlackBerry devices – without interruption.
Why Use Our Email Continuity Service?
With our managed Email Continuity service, the back-up email system is permanently primed to come on stream at the flick of a switch that you control. Hosted in top-tier data centres and easily administered from a single web console, the service enables email to remain fully functional in spite of a primary system failure – and regardless of where users are located.
Activates within a minute, providing all employees with email and mobile access during email outage | Minimizes email downtime and makes outages invisible to employees and the outside world | Users access critical email functionality through Outlook, Lotus Notes, web browser, and wireless devices during outages | Provides seamless and intuitive access for users, helping to minimize disruption and maintain productivity | Automatically synchronizes corporate directories, user accounts, contacts, calendars, and distribution lists | Avoids manual maintenance headaches while providing users and IT with access to necessary data during outage | Delivers quick, one-step recovery and restoration of sent and received email data to primary system | Reduces system complexity and administrative headaches | Restores all messages to the email server with complete forensic information after primary system outage | Guards against data loss or bounced messages during outage | Provides single-instance storage of emails in the back-up system, globally | Significantly reduces demand on bandwidth | Requires little or no initial investment and no dedicated staff; greatly simplifies duplicate costs of scaling and maintaining discrete systems | Involves a predictable, low monthly fee for simplified disaster recovery and business continuity planning | Can be fully integrated with all MessageLabs email services or your existing security solution | Provides a zero-maintenance answer to your email security and management needs |
Email Continuity Approach
Helping to protect your business against the profit-eroding impacts of widespread or partial email outages, the service is designed to give you the flexibility, granularity, speed of back-up system activation and rapidity of disaster recovery you need. Easy to deploy, with a low total cost of ownership, it also incorporates multiple layers of security consistent with the requirements of even the most stringently regulated businesses.
- While your primary system is operating normally, a copy of every email is sent to the back-up system (when combined with Email Continuity Retention).
- In the event of an email outage, you pinpoint which servers, storage groups or mailboxes are affected.
- You activate the back-up system (by phone or web), opting to failover any subset of users by mailbox, server, location or storage group.
- Within a minute, Outlook or Lotus Notes client, web browser and BlackBerry devices are automatically and seamlessly connected to the back-up system.
- During the outage, all users continue to have unrestricted access to email, contact lists, and calendar entries.
- When your primary system is restored, all internal and external email communications during the outage automatically migrate back to the email server – in one simple step – with all forensic data intact.
- You can prioritize the order in which servers, storage groups or mailboxes are synchronized back to the email server.
Managed Email Continuity Advantages
Reducing the need for in-house hardware, storage capacity and disk recovery systems, MessageLabs Email Continuity service delivers a cost-effective email continuity solution. It makes primary system outages undetectable not only to your own employees but also to all external contacts, and reduces the risk of data loss or corruption. It can even be scaled easily to provide extra storage or to protect any number of additional user mailboxes.
The MessageLabs Email Continuity service provides the following key advantages:
- Continuous synchronization with the primary system ensures the back-up system is permanently on standby to come on stream if an outage occurs.
- Access is activated within a minute, in response to your instruction by phone or web.
- Back-up email access is provided through Outlook, Lotus Notes, web browser or BlackBerry devices.
- Service flexibility enables the back-up system to be activated for any subset of users by mailbox, server, location or storage group.
- Rapid recovery is coupled with the ability to prioritize the order in which mailboxes, servers, locations or storage groups are synchronized back, as all emails move back to the email server.
- Security of service is underpinned by state-of-the-art encryption technologies and hosting in top-tier data centres.
- This fully managed service provides controllable costs, with the administrator deciding how much email history is stored in the back-up system.
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