Focus on business with confidence

MessageLabs offers the most aggressive and comprehensive service level agreement (SLA) in the industry with money back remedies if performance levels are not met.

Email Security

• Antivirus Effectiveness – 100% protection against known and unknown email viruses
• Antivirus Accuracy - no more than 0.0001% false positives
• Antispam Effectiveness – 99% spam capture (95% for email with Asian characters)
• Antispam Accuracy - no more than 0.0003% false positives
• Email Delivery – 100% email delivery
• Latency – average email scanning time within 60 seconds
• Availability – 100% service uptime

Web Security

• Antivirus Effectiveness – 100% protection against known web viruses
• Latency - average web content scanning time within 100 milliseconds
• Availability – 100% service uptime

Performance and Statistics

We track our own performance closely to understand what it takes to meet our high standards for service quality. Below is actual recorded data from the past 6 months that shows how we have performed for over 9 million users across more than 100 countries.

Service Performance September 2009 - February 2010

Service level	Target Level	Actual
Antivirus Effectiveness	100%	100%
Antivirus Accuracy	No more than 0.0001%	0.000004%
Antispam Effectiveness	Over 99%	99.999970%
Antispam Accuracy	No more than 0.0003%	0.000007%
Email Latency	Scan time within 60 seconds	15.0 seconds
Email Service Availability	100%	100%
Web Latency	No more than 100ms	49.3ms
Web Service Availability	100%	100%

For more information please download our SLA datasheet